Service design tips from our practice
Touch-base with participants in advance to ease relationship building at distance, during remote research
Orchestrate the work of multiple teams at distance, for effective service design.
Make initial service ideas more tangible by illustrating the most important steps of the whole experience
Embrace auto-ethnography in order to experience specific parts of the user journey... in first person.
Bring clarity to service organizations by visualising their most complex and fragmented processes.
Experiment with Digital Methods to boost participatory design sessions