Service design tips from our practice

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Light Survey
Touch-base with participants in advance to ease relationship building at distance, during remote research
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Asynchronous co-creation
Orchestrate the work of multiple teams at distance, for effective service design.
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Illustrated scenarios
Make initial service ideas more tangible by illustrating the most important steps of the whole experience
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Mystery Onboarding
Embrace auto-ethnography in order to experience specific parts of the user journey... in first person.
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Workflow Mapping
Bring clarity to service organizations by visualising their most complex and fragmented processes.
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Augmented Ideation
Experiment with Digital Methods to boost participatory design sessions